Refund Policy

This policy covers all paid Lead Lens plans purchased through our checkout, which is operated by Stripe. By completing a purchase you agree to this policy together with our Terms of Service.

• At checkout: your card is charged immediately when you confirm the purchase. Access to the paid plan is unlocked as soon as Stripe confirms the payment — usually within seconds.
• Renewals: subscriptions renew automatically on the same day of each billing cycle (monthly or yearly) until you cancel. The charge is taken on the renewal date, not in advance.
• Failed payments: if a charge fails, Stripe retries a few times over several days. Your plan stays active during the retry window and downgrades to Free if the payment ultimately fails.
• Pending charges: some banks show a temporary authorisation hold before the charge settles. This is normal and is not a double charge.

If you are not satisfied with your first paid purchase, you may request a full refund within 7 days of that payment, provided you have used less than 20% of the plan's monthly scan quota. Email us and we will process it — no lengthy justification needed.

• You can cancel any time from Dashboard → Billing. Cancellation stops future charges; your plan stays active until the end of the period you already paid for.
• Renewal charges are generally non-refundable. As a courtesy, if you cancel within 48 hours of an unexpected renewal and have not meaningfully used the new period, we will refund it.
• Partial or pro-rated refunds for unused days in a billing period are not provided.
• Plan upgrades are billed pro-rata by Stripe. Downgrades take effect at the next renewal and are not refunded for the current period.

• Requests made after the windows described above.
• Accounts suspended or terminated for breaching our Terms (scraping abuse, resale, sharing license keys).
• Dissatisfaction with the volume or accuracy of publicly available data. Lead Lens surfaces public signals; we do not guarantee that every scanned site yields contacts.
• Charges you did not cancel because you forgot — although we always read these requests case by case.

If a technical fault on our side prevented you from using a paid plan for a sustained period, contact us. We will extend your subscription for the affected time or, where that is not appropriate, issue a refund proportionate to the disruption.

Email info@leadlens.growbylead.com from the address on your account with your plan name and the approximate payment date. We reply within 2 business days and approved refunds are submitted to Stripe within 5 business days.

Once submitted, Stripe returns the money to the original payment method only. Typical timelines:

• Cards: 5–10 business days to appear on your statement, depending on your bank.
• Wallets (Apple Pay, Google Pay): same as the underlying card.
• Local methods and bank-backed payments: up to 14 business days.

Currency conversion or card-network fees applied by your own bank are outside our control and may cause a small difference in the amount you receive.

Please contact us before opening a dispute with your bank — most issues are resolved faster by email. Accounts with an open chargeback are suspended until the dispute is resolved, and we may decline future purchases from an account with repeated chargebacks.

Nothing here limits any rights you have under the consumer law of your country. Where a mandatory right of withdrawal applies to digital services, that right prevails over this policy.